FAQs

1. What products does Zerbo Shop sell?

Zerbo Shop offers a wide range of products including home decoration, beauty items, fashion accessories, toys, and lifestyle essentials, carefully selected for quality and value.

2. Do you deliver across the UAE?

Yes, we deliver across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

3. How fast is your delivery?

We offer fast delivery within 24–48 hours after order confirmation, excluding public holidays or unforeseen delays.

4. What payment methods do you accept?

We accept multiple payment options including online payments and Cash on Delivery (COD) where available. Available methods will be shown at checkout.

5. What is your return policy?

We offer a 30-day return and refund policy for damaged or defective products only. Items must be unused and in their original packaging.

6. How do I request a return or refund?

Simply contact our customer support team with your order number and clear photos or videos of the damaged item. Our team will respond within 24–48 hours.

7. Are shipping fees refundable?

Shipping fees are non-refundable, unless the return is due to an error on our part (such as a damaged or incorrect item).

8. Can I change or cancel my order after placing it?

Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible after placing your order.

9. What should I do if my order arrives damaged?

If your item arrives damaged, please contact us within 30 days of delivery with photos or videos so we can resolve the issue quickly.

10. How can I contact Zerbo Shop?

You can reach our customer support team through the Contact Us page on our website. We’re always happy to help.