FAQs

1. What products does Zerbo sell?
Zerbo offers the latest smart devices and tech accessories, including headphones, gaming consoles, smart gadgets, and more — all 100% genuine and carefully selected.

2. How long does delivery take?
We provide free delivery within the UAE and guarantee shipping within 24 hours of order confirmation.

3. Is shipping really free?
Yes! All orders within the United Arab Emirates are shipped free of charge.

4. Can I pay online?
Currently, we accept Cash on Delivery (COD) only for all purchases.

5. What if I receive a damaged product?
If your product arrives damaged due to shipping, please contact us within 24 hours of receiving it with clear photos. We will assess the case and offer a suitable solution.

6. Can I return or exchange a product?
We do not accept returns or exchanges after purchase confirmation, except for damaged items as per our policy.

7. How do I track my order?
Once your order ships, you will receive tracking information via email or SMS to monitor your delivery status.

8. Is my personal information safe?
Absolutely. We use advanced encryption and security measures to protect your data and do not share your information with third parties without your consent.

9. Can I change my shipping address after placing an order?
Please contact our customer service immediately if you need to update your shipping address. Changes may be possible only before the order is dispatched.

10. Who can I contact if I have more questions?
You can reach out to us anytime via our Contact Us page or customer support email/phone provided on the website.